Are you well networked?
Absolutely. We are networked both nationally and internationally with key decision makers whose impact, influence and expertise can be drawn upon to support the needs of the customers we service as and when appropriate. If there is a service we cannot provide ourselves, then our extensive network enables us to point you confidently in the right direction of travel towards an appropriate provider with a service and charging philosophy that reflects our own
Can you represent me in Court?
As we are NOT a firm of solicitors or barristers and nor are we individually solicitors or barristers ourselves, we cannot represent you as such, because these activities are restricted to such regulated persons. We may be able to support you as what has become known as a paid or unpaid "McKenzie Friend" (this term comes from a legal case called McKenzie v McKenzie in 1970 where the court decided that an unrepresented party be allowed to have a friend in court who was supporting him), but this is very rare and we would have to determine the viability of this on a case by case basis to assess whether it were appropriate/permissible. We would also have to obtain the Court's authority to do so in advance. We are not, however, prevented from assisting you to resolve disputes before they escalate to what may be construed as the conduct of litigation, which should always be an important consideration given the risks and costs of going to court. If one of our consultants is engaged as an employed agent of a company, they can naturally represent the interests of that company directly in court if authorised by the company and court to do so in their capacity as that company's employee representative. That representative could, for example, be an employed non executive director, the benefits of which are covered in another F.A.Q.
What is your price point?
We work with each customer to establish a pricing mechanism that works for them. Our representatives work from home and leverage technology to make customers lives easier. Consultations are mainly held over the telephone or at virtual meeting rooms on zoom, and each customer is allocated a dedicated Paloma WhatsApp Business contact number for ongoing communication where this is appropriate. Our overheads are therefore minimal so we can afford to be compassionate on our fee structures, whether engaged on a project specific or ongoing monthly basis. Our pricing policy aims to make us accessible to as wide a demographic as possibleAre you insured for our service offerings?
Yes, our business consultancy services are insured. Not to the same extent that for example a regulated law firm or firm of accountants would need to be, but this is reflected in our customer cost savings. We hold professional indemnity of up to £1 million per claim, which is more than sufficient for the work we do. If we needed to increase this on a specific project basis for any reason, then is something we would look at closely. We additionally have a robust internal complaints process that can be accessed by our customers at any time, though as a testament to our delivery capability, our operators have excelled in the Consultancy arena for over 10 years now on a non regulated basis and have not had a single claim or complaint made against them in all that time, a fact reflected by our Customer Credits, which can be viewed by clicking
hereHow many instructions do you take on?
We are small but agile unit that would never take on new instructions that we felt we did not have the capacity or authority to do full justice to. This is reflected in our careful analysis of any new approaches which involves seeing around corners to some extent to ensure we are the right fit for, and can perform, the work in question or sought. We pride ourselves in quality and differentiation, so this cautious management of workflow is critical to ensuring optimum performance for all our customers equally and without exception
How do you embrace technology in your service provision?
We constantly measure ourselves against the accessibility, accuracy, quality and speed of our customer communications. We therefore embrace modern technology to facilitate this. As well as highly secure and firewalled telephone, email and virtual meeting rooms, we provide at our cost a unique, end to end encrypted, dedicated business Whatsapp Business facility to all customers where this would streamline our service. This enables us to issue important updates in real time, with accompanying handheld visual or audio notifications of two way receipt, for a immediate, time sensitive customer service experience. We find that this offering is extremely valued by customers who work with us on a continuing basis as well as the deaf and hard of hearing communities we aim to service equally and without disadvantage. We further hold cyber insurance in case of third party online attack to the value of £250,000 per breach, providing added comfort to our customers that their interests are safeguarded
So how do I start the ball rolling?
There are various ways you can contact us. You can contact us free via our
Reach Out page directly or email us at query@palomabusiness.com to leave a message giving us brief detail of the support you are looking to source. We will off the back of that organise a free initial remote consultation where appropriate, at which we will be open and honest up front as to whether it is something we can and / or are permitted to assist with, and if so at what best value price point. Please note that to safeguard your confidentiality, telephone messages and calls are
not recorded. Our approach is friendly, approachable, informal and constructive, so please do not feel nervous about being open with us and we endeavour to reply in one form or another to every single enquiry we receive